By Sarah Anne Murphy
* Rebrands reference librarianship at the version of a consulting company, supplying a renewed imaginative and prescient of the reference table via treating consumers as clients
* Spells out the significance of the patron’s voice, and info tools for construction and conserving relationships with patrons
* Identifies the reference librarian’s aggressive virtue over internet se's and exhibits how you can capitalize on it
Murphy adapts present company practices and courses to the context of the library, permitting frontline employees and directors in any form of reference division to watch and constantly enhance their library’s services.
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