By Balzer

Der Autor gibt eine umfassende Übersicht der Konzepte für caliber of provider (QoS) und caliber of expertise im Mobilkommunikationsbereich, additionally die vom Endkunden wahrgenommene Qualität entsprechender Dienste und Funktionen, die Definition der Messgrößen und die praktische Umsetzung. Da Mobilfunk, insbesondere das cellular net, nicht nur einer der dynamischsten Technologiebereiche überhaupt, sondern auch Grundlage und zentrales point vieler Geschäftsmodelle in anderen Wachstumsbereichen ist, kommt diesem eine besondere Bedeutung zu. Erfolgsentscheidend ist, das Zusammenwirken von technischen Kenngrößen, Qualitätswahrnehmung und Kundenzufriedenheit zu verstehen und auf dieser foundation Investitionen optimum einzusetzen. Hierzu bietet das Buch wertvolle, praxisrelevante Orientierung.

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