By Núria Balagué,Jarmo Saarti

This booklet, divided into components, offers an creation to the standard administration concerns and provides a common evaluate to using ISO 9001 within the library surroundings. the second one half offers the most positive factors of ISO 9001:2008 with useful reviews and examples on tips to enforce its clauses in libraries. even if within the public or within the inner most region, libraries will be noticeable as provider organizations: they act in very dynamic environments the place clients are more and more challenging new different types of providers. therefore the adoption of a high quality administration method is helping each one library in assembly the desires of the purchasers. This publication covers a few key principles approximately tips to process the ISO 9001 ordinary in library phrases, or the other details carrier unit. handling Your Library and its caliber bargains not just an invaluable method of caliber however it can be an exceptional advisor on easy methods to deal with wisdom inside of organizations and, a priori, hence might be utilised by means of the knowledge professional.

  • Helps consultant the implementation of a top quality administration process utilizing ISO 9001, a regular largely and effectively used already in every kind of companies round the world
  • Translates the ISO 9001 normal to the phrases and language used in the libraries
  • Presents a scientific method of the standard administration in libraries

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